How to Cancel Invoices and Tickets for an Event

At times there will be a need to cancel an invoice. This may range from cancelling an individual ticket, or cancelling the invoice and all tickets associated with it. This then frees up the tickets (if you have set limitations) so that they are no longer considered purchased and other people can now buy these tickets.

Canceling an Individual Ticket

When viewing a specific ticket, to cancel that specific ticket simply click the “Cancel Ticket” button underneath the ticket’s details

If all the tickets within an invoice are canceled, the system will then mark the invoice as canceled as well.

Canceling an Invoice

When viewing a specific invoice, to cancel that invoice simply click the “Cancel Invoice” button underneath the Billing Contact’s details within the Invoice.

This will mark all tickets associated with the specific invoice as canceled as well.

Was this article helpful?
0 out of 0 found this helpful