At times, you may need to cancel an invoice or individual tickets. This action will free up the tickets (if you have set limitations) so they are no longer considered purchased, allowing others to buy them. Here's how to do it:
Caution
Cancelling a ticket and/or an invoice is a permanent action that cannot be undone. Please exercise caution and carefully review the following steps before proceeding with cancellation.
Canceling an Individual Ticket
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View the Ticket:
- Navigate to the specific ticket you wish to cancel.
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Cancel the Ticket:
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Click the “Cancel Ticket” button located underneath the ticket’s details.
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Note: If all tickets within an invoice are canceled, the system will automatically mark the invoice as canceled as well.
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Canceling an Invoice
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View the Invoice:
- Navigate to the specific invoice you wish to cancel.
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Cancel the Invoice:
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Click the “Cancel Invoice” button located underneath the Billing Contact’s details within the invoice.
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Note: This will mark all tickets associated with the specific invoice as canceled.
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Caution
Note that canceling the invoice in Elvanto, will not refund the payment in Tithely, which will need to be done separately.