How to Unsubscribe from Email and SMS

To comply with email and anti spam laws, Elvanto will always include an unsubscribe link with all bulk emails. Similarly, SMS companies also provide a streamlined process for users to easily unsubscribe from any unwanted SMS. This article provides next steps for admins as well as recipient’s to manage their communication preferences in Elvanto. 

Unsubscribing a Person From Bulk Texts and Emails for Admins

1. Navigate to People > All People or select a specific People Category.
2. Type the person’s name you wish to unsubscribe into the search bar.
3. Select the profile and scroll to the Email Address and/or Mobile Number field(s).
4. Deselect all applicable checkboxes to unsubscribe the person from receiving general emails, scheduling emails, general SMS, and/or scheduling SMS.
   
   
   
5. Click save. 

Unsubscribing From Bulk Texts and Emails as the Recipient

To unsubscribe from Emails:

1. Navigate to a recent email you have received from your church or organization.
2. Scroll to the bottom of the email to locate the unsubscribe link.
3. Click the link (the unsubscribe survey will open in a new window).
4. Let the admin know why you are choosing to unsubscribe by selecting one of the options below:
   
   
   
   
5. Click “Yes, I would like to unsubscribe” to complete the unsubscribe process. 
6. Alternatively, you can also log into your Elvanto account:
   1. Navigate to your Profile.
   2. Select Communication Preferences.
   3. Update the types of Emails and SMS you would like to receive and click save. 

To unsubscribe from SMS:

1. From your device, locate the SMS message you have received from your church or organization.
2. Reply with “stop”, "cancel", or "unsubscribe" to unsubscribe from any future SMS messages.
   Note: Please contact your church’s or organization’s admin for any further assistance should the unsubscribe prompt not provide the desired outcome.
3. Alternatively, you can also log into your Elvanto account:
   1. Navigate to your Profile.
   2. Select Communication Preferences.
   3. Update the types of Emails and SMS you would like to receive and click save.