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  4. Using the Check-in System

How to use Self Check-in

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The Self Check-in feature is designed to streamline the process of managing attendance at your events or services. To ensure a seamless check-in experience, it's essential to have your Check-in settings properly configured. Here's a step-by-step guide to utilizing the Self Check-in system effectively.

Setting Up Check-in

  1. Log into your Elvanto account.
    Note: If you are unable to complete the following steps it may be due to your permissions level. Reach out to your account Super Admin for support.
  2. Select Settings.
  3. Select Check-in.
  4. Scroll down to the Self Check-in heading. 
  5. Select your desired settings: 
    • What can be searched when using self-checkin?
      Note: Select what information can be searched for when someone is using Self Check-in.
    • Security Code Visibility
      Note: This allows you to control if you would like to hide security codes from the Self Check-in screen.
    • Security Timeout
      Note: By default, idle check-in sessions timeout after 15 seconds. To change this, enter a custom duration below.
    • Check-in All
      Note:You can enable or disable 'Check-in All' showing on the Self Check-in screen.
    • Check-out
      Note: You can enable or disable 'Check-out' from the Self Check-in screen.
  6. Select Save.

Initiating Self Check-in

  1. Select Check-in from the left navigation menu. 
  2. Start the Check-in process by selecting the correlating service under Upcoming Services.
    Note: You can also access services by selecting Services in the navigation menu directly then Check-in. 

 

Checking In Attendees

  1. Identifying Attendees by entering a phone number, last name, or security code into the search field to find an individual.
    Note: This page is optimized for touch devices with large buttons, but a physical or on-screen keyboard can also be used.
  2. A list of names will appear based on your search.
  3. Click on the desired service time and room to check the person in.
    Note: If you've configured Demographic Progression and Rooms, attendees will be automatically assigned to the correct room upon check-in. Learn how to set up rooms for check-in.
  4. Click Click Here to Finish. 
  5. You can then proceed to check in other attendees as needed.

Tips for a Smooth Check-in Process

  • There is a permanent “No Room” option, in the event all of their rooms are full. It provides a fallback option during self-check-in, ensuring that no child is left without a place to be checked into.

  • Pre-Check Settings: Always review your check-in settings before the day of the event to prevent any last-minute issues.
  • Test the System: Conduct a trial run to familiarize yourself and other staff with the check-in process.
  • Provide Assistance: Have volunteers or staff available to assist attendees with the self check-in process, especially during your first few events using this system.

By following these steps and tips, you can ensure that the Self Check-in process adds efficiency and a positive experience to your event management toolkit.

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