We highly recommend using Two-Factor Authentication (2FA) on your Elvanto account to enhance security for yourself and your users. 2FA provides an additional layer of protection against compromised passwords. However, in some rare cases, you may need to disable 2FA. In this article, we will guide you through the steps to disable 2FA on your Elvanto account.
⚠️ Caution Before Proceeding: Please check with your church admin before proceeding. Should your particular access permission require 2FA, you will not be able to access Elvanto once 2FA has been disabled.
Note: If you are unable to locate your verification and/or backup code and find yourself locked out of your account, we recommend contacting your church super admin to disable 2FA on your behalf.
Elvanto Tip: Download an Authentication App to store all your important verification and backup codes across platforms and devices.
How to Disable 2FA for Your Elvanto User Account
- Log into Elvanto.
- Click on your profile icon.
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Select Profile from the top right of your screen.
- From the left-hand side menu, select Two Factor Authentication.
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Click Deactivate 2FA.
Note: You will be prompted to enter your password. If you have trouble locating your Elvanto password, please reach out to your church admin.
- A confirmation email will be sent to the email address listed in your account.
Super Admins Only: How to Disable 2FA on Behalf of a User Who Has Been Locked Out
- Log into Elvanto.
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Navigate to the user profile.
- Hover over People.
- Select All People.
- Type the name of the user you would like to edit in the search bar.
- Select users profile.
- Select Account & Volunteering in the users profile.
- Scroll down to 2-Step Verification.
- Select Disable for [User Name].
- Confirm you would like to disable 2FA.
- Select Save.
- A confirmation email will be sent to the user’s email address listed in their profile.
Disabling 2FA for your Elvanto login is a straightforward process. By following the steps outlined above, you can easily disable 2FA for your user account. Remember to keep your verification and backup codes in a safe place and consider using an Authentication App to conveniently store them. If you encounter any issues or find yourself locked out of your account, reach out to your church super admin for assistance.
We hope this article has provided you with the necessary guidance to manage your 2FA settings effectively. If you have any further questions or need additional support, don't hesitate to contact our team.