Disabling Two-Factor Authentication (2FA) for Your Elvanto Account

Enhancing security for both yourself and your users, Two-Factor Authentication (2FA) is a vital tool recommended for your Elvanto account. However, there may come rare instances where disabling 2FA becomes necessary. In this article, we'll walk you through the simple steps to deactivate 2FA on your Elvanto account. Before proceeding, exercise caution: ensure this action aligns with your church admin's guidelines, as certain access permissions may require 2FA. Additionally, should you encounter difficulty accessing your account, it's advisable to reach out to your church Super Admin for assistance. Read on to learn how to manage 2FA settings effectively and safeguard your access to Elvanto.

 

⚠️ Caution Before Proceeding: Please check with your church admin before proceeding. Should your particular access permission require 2FA, you will not be able to access Elvanto once 2FA has been disabled.

Note: If you are unable to locate your verification and/or backup code and find yourself locked out of your account, we recommend contacting your church Super Admin to disable 2FA on your behalf.

Elvanto Tip: Download an Authentication App to store all your important verification and backup codes across platforms and devices.

How to Disable 2FA for Your Elvanto User Account

  1. Log into Elvanto.
  2. Click on your profile icon.
  3. Select Profile from the top right of your screen.


  4. From the left-hand side menu, select Two Factor Authentication.
  5. Click Deactivate 2FA.
    Note:
    You will be prompted to enter your password. If you have trouble locating your Elvanto password, please reach out to your church admin. 



  6. A confirmation email will be sent to the email address listed in your account.

Super Admins Only: How to Disable 2FA on Behalf of a User Who Has Been Locked Out

  1. Log into Elvanto.
  2. Navigate to the user profile.
    1. Hover over People.
    2. Select All People.
    3. Type the name of the user you would like to edit in the search bar.
    4. Select users profile.
  3. Select Account & Volunteering in the users profile.
  4.  Scroll down to 2-Step Verification.
  5. Select Disable for [User Name].
  6. Confirm you would like to disable 2FA.
  7. Select Save
  8. A confirmation email will be sent to the user’s email address listed in their profile. 

 

Disabling 2FA for your Elvanto login is a straightforward process. By following the steps outlined above, you can easily disable 2FA for your user account. Remember to keep your verification and backup codes in a safe place and consider using an Authentication App to conveniently store them. If you encounter any issues or find yourself locked out of your account, reach out to your church super admin for assistance.

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