If your SMS text messages aren’t sending, consider these options to troubleshoot and resolve the issue:
Have You Run Out of Credits?
If you’ve purchased credits for any of the providers other than ‘Email to SMS,’ there’s a chance your SMS text messages aren’t sending because you’re out of credit. You should be able to log into your account at the SMS provider’s website to check your credit balance and top up if necessary.
Have You Got the Incorrect Login Details?
There’s a chance that you (or one of your team) changed login details on the provider’s website. If this happened, you would need to update these details in your Elvanto account to ensure proper connectivity.
Have You Checked Your Sending Reports with Your SMS Company?
To ensure that Elvanto is connecting to the SMS company you have integrated with, log into your account with the SMS provider and check your sending reports. Here’s what to look for:
SMS Present in Logs
If you can see the SMS in the provider's logs:
- Contact the SMS company to find out why the SMS has not been delivered.
- Sometimes the reports will indicate that the SMS wasn’t delivered. In such cases, contacting the SMS company is essential to understand what might have happened.
No Record of SMS
If there is no record of the SMS:
- Contact Elvanto support so we can investigate why the SMS was not sent to your SMS company for delivery.
Summary
- Check Credits: Ensure you have sufficient credits with your SMS provider.
- Verify Login Details: Confirm that the login details in Elvanto match those on your SMS provider’s website.
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Review Sending Reports: Check the sending reports on your SMS provider’s website.
- If SMS is logged but not delivered, contact your SMS provider.
- If SMS is not logged, contact Elvanto support.
By following these steps, you can identify and resolve common issues that might be preventing your SMS text messages from sending successfully. If problems persist, our support team is here to help.