We've all encountered login errors on various sites or apps. This article provides guidance on troubleshooting such errors when logging into Elvanto.
Things to Check
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Latest Version of the Elvanto App: Ensure you have the latest version installed.
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Valid Email Address: When logging into the Elvanto App for the first time, the user will be required to log in using the email address associated with the user's profile.
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Error Messages: If you receive an error, double-check that your email and password are entered correctly. If necessary, click Forgot password? to reset it.
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URL Change Error: If your church has changed its web URL, uninstall and reinstall the app to clear the cache. For Android users: you may need to manually clear your app cache and data by navigating to your device Settings > Apps > Elvanto > Storage > clear data and/or cache
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Issues with Member Area: If you are logged into the App but cannot access your member area, you may need to log back in after a period of inactivity. Adjust your Elvanto App settings on your device to remain logged in.