When sending emails through Elvanto, we cannot send them with authentication as we don’t have your email addresses password (and we don’t want to know what it is). As a result, some email servers may block your emails.
In order for Elvanto to have permission to send emails on your behalf so that your emails get through, you need to first own/control the domain you are using to send and secondly you need to add three CNAME records to your domains DNS. These CNAME records work the same as DKIM and SPF records which you might be familiar with but are much easier to set-up.
To check and verify your domains, navigate to ‘Settings’ in the user navigation area in the top right-hand corner.
From here, click the ‘Sending Domains’ link located under ‘Communication’. This will bring up a page that has all the domains that emails are sent from your system. We pull the domains from the following places:
This list will also indicate the status of each domain.
If you’re not sure how to add these CNAME records, contact your IT administrator or the company that you purchased your domain name through and ask them for instructions on how to add CNAME records to your domain. They might even be able to do it for you.
Last Updated: 27th January, 2018