This article is an offshoot of our main article for troubleshooting why your label printer is not working.
The Dymo Label software is installed as a plugin on modern browsers and can stop working on occasion. For a quick solution, navigate to this website to see if the Dymo Label Framework has been properly installed in your browser. If not, we’d recommend reinstalling the two software packages required just in case one of them failed.
The next step is to review your browser settings. We’ve given a detailed outline for all common browsers used today.
Select the browser you are using below to find detailed instructions.
Please note that Google Chrome (Mac OS X and Windows) and Microsoft Edge do not support label printing.
There have been several churches reporting loss of functionality when using Internet Explorer in Metro Mode for the Check-in System.
As IE11 disables most plugins and add-ons within the browser itself, it is recommended to use this in desktop mode – you will still be able to retain functionality of using your touchscreen functions in Desktop version of IE11.
To ensure that the Dymo plugins are enabled in Internet Explorer, click the gear icon on the top right and select ‘Manage add-ons’
From there, make sure the Sanford, L.P. plugin is enabled. This is the Plugin that Dymo use to print labels.
Click on the “More Information” option.
And make sure that the plugin is allowed to run on your Elvanto domain, or all pages. If you’ve got it set to all pages it will display as this screenshot, otherwise it will list the websites it’s allowed to work on.
If you’re still having trouble getting your Dymo Printers to work with the Check-in System, try these other troubleshooting steps or get in touch with our support team.
Last Updated: 9th February, 2016