Data recovery is a last resort process where Elvanto can recover your data from a backup within 30 days. We can restore recently deleted records at no charge but in the case where data has been permanently deleted, accidentally mass updated or mangled during a data import, because of the manual intervention, there is a cost.
The cost is relative to the amount of manual work and time needed to perform the recovery. Our pricing is $50 for us to provide you a copy of the data in .CSV format or $100 for us to restore the data for you. The work involved actually costs us more than that, but we pay for a portion of the service.
A data recovery is only an option after you have exhausted all other reasonable efforts to recover the data, such as reinserting the data from a .CSV backup. If you’re interested in the data recovery process please contact Elvanto Support to request to restore deleted data.
When submitting a ticket, please include the following:
Specific details about how many records need to be restored
The date and time they were deleted
The level of service required
The process must be performed manually and usually takes up to 5 working days to complete.