Billing in Elvanto

This is specific to customers with Elvanto Billing (Elvanto Legacy Plans). 

Your subscription is based off of Active Adult Members in Your Account. You are not charged for Profiles marked as Contact, Archived, or profiles designated in the Family Relationship as Child. 

We will recommend you select a plan that will cover the amount of active adults in your account.  Once you find the plan you’d like, click the ‘Select’ button next to it.

Update Billing Contact Details

To update the billing contact details in your account you first need to simply navigate to to the Billing and Plan area.

On this page you’ll see the current billing details. You can then edit the contact details by pressing the “Edit” option.

After pressing “Edit” you’ll then have the ability to update the billing contact details, as well as adding in additional billing contacts if desired.


How to Change Plans or Billing Frequency

If you would like to change your plan, simply go to Billing located under the User Nav.

Upgrading mid-way through your current billing cycle.

When you upgrade your account to another plan mid-way through your current billing cycle, we will pro-rate your previous plan and contribute any unused funds to the new billing cycle.

Performing the upgrade

Once you have clicked on the Billing & Plan page, you’ll see your current plan. Click on the ‘Change Plan’ button to upgrade to a different plan or the ‘Change Frequency’ button to change how often you’d like to be billed.

If you are changing your plan, select the right plan you require.

You can then choose to be billed Annually, or Monthly.

You will then be given an overview of your order and asked to confirm the upgrade.

How to Update Your Payment Details

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