Billing in Elvanto

Updated: October 06, 2022 17:15

This is specific to customers with Elvanto Billing (Elvanto Legacy Plans).

Your subscription is based off of Active Adult Members in Your Account. You are not charged for Profiles marked as Contact, Archived, or profiles designated in the Family Relationship as Child.

We will recommend you select a plan that will cover the amount of active adults in your account. Once you find the plan you’d like, click the ‘Select’ button next to it.

Update Billing Contact Details

To update the billing contact details in your account you first need to simply navigate to to the Billing and Plan area.

On this page you’ll see the current billing details. You can then edit the contact details by pressing the “Edit” option.

After pressing “Edit” you’ll then have the ability to update the billing contact details, as well as adding in additional billing contacts if desired.

How to Change Plans or Billing Frequency

If you would like to change your plan, simply go to Billing located under the User Nav.

Upgrading mid-way through your current billing cycle.

When you upgrade your account to another plan mid-way through your current billing cycle, we will pro-rate your previous plan and contribute any unused funds to the new billing cycle.

Performing the upgrade

Once you have clicked on the Billing & Plan page, you’ll see your current plan. Click on the ‘Change Plan’ button to upgrade to a different plan or the ‘Change Frequency’ button to change how often you’d like to be billed.

If you are changing your plan, select the right plan you require.

You can then choose to be billed Annually, or Monthly.

You will then be given an overview of your order and asked to confirm the upgrade.

How to Update Your Payment Details

Please Note: If you are paying using PayPal Express Checkout, you will need to log into your PayPal account to update your card details.

Your credit card details can be updated at any time through your Elvanto account.

As an administrator of your account, log into the Admin Area of your account and navigate to the ‘Billing and Plan’ page.

At the bottom left, you’ll see a button to update your payment details. Click “Edit’ to be taken to a form to make the changes.

Accepted Payment Methods

We currently accept the payment methods of Credit and Debit Cards (must be branded with MasterCard, Visa or American Express), and PayPal.

If you would like to pay using a bank account you will need to use the PayPal option. They have the ability to link your bank account and withdraw funds from it to pay.

The following articles from PayPal have instructions on how to set up a PayPal account and How to link a bank account to your PayPal account.

My Payment is Being Declined

If you are attempting to upgrade your account or make a payment and are receiving a message that the card has been declined, there are a few possible reasons, but it’s important to realize that the ‘declined’ message is not coming from our software. It is coming directly from your bank or card provider when we try to process the charge.

You will need to contact your bank to ask them why it is being declined. Some customers have told us that their banks have declined transactions because of automated anti-fraud triggers holding it up, or because Elvanto uses a payment gateway outside of your country (in the United States).

Unfortunately, we do not always get back any specific information about why the card is being declined, or how to correct it. The most common causes (according to the banks themselves) for a ‘card declined’ message are:

Your credit card number and expiration date appear to be wrong (in which case you would check and retry)
You are using a debit card, and your bank won’t allow this transaction on a debit card
There are not enough funds available on your card.
Your bank is blocking international transactions (All Transactions process in USD)

For a full list of credit card error codes, and what they mean, visit this link.

How Upgrade Costs are Calculated

Upgrading your account from one plan to another can sometimes be confusing, especially if you perform it mid way through an active plan month. This article will walk through how the cost to change plans is calculated.

The system calculates the time left in your current plan, as a fraction. (Tleft = [TCurrent – TEnd]/TLength)
The system calculates the cost of the leftover time based on the amount you have already paid. ($Current = Tleft * $Paid)
The system then calculates the price of the new plan. If you are changing your payment frequency, it calculates the new cost with the new discount amount. If you’re upgrading but not changing your payment frequency, it calculates this with the existing discounts. ($New)
The system then deducts the amount you already paid from the amount for the new plan. ($New-$Current)

Example:

A Church is three months into their 12-month plan is upgrading from their 300 plan, to a 400 plan:

Time remaining is 9 months, so the fraction would be 3/4.
Their previous payment would have been $950.40 (including GST)
Cost of remaining time would be $712.80
The price of the new plan, for the remaining time with their current discount, would be $950.40.
The price to upgrade for this church would be $237.6

In some cases, you may see an extra charge on your card called an ‘international transaction fee’ or similar. Some banks and card providers will add the extra fee on top of the cost, so the total you see is slightly higher than what your invoice will say. Sometimes the charge will not be clearly labeled, so you would need to contact your bank to confirm why it is being added. Please be assured that Elvanto is only charging exactly what we quoted you. This is a fee charged by your bank and you would need to speak with them for further understanding.